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Ask HN: Why doesn't OpenAI care more about ChatGPT's UX?
6 points by fdeage on March 20, 2023 | hide | past | favorite | 4 comments
Like many people here, I have been using ChatGPT almost since its launch. Considering the massive adoption, I am a bit surprised that the interface hasn't evolved one bit in 3 months.

My issues:

- Why is there no shortcut to my account/profile settings from ChatGPT's left panel?

- Why are my DALL-E money and ChatGPT/API money kept separate? These are two products from the same company, asking twice for my CC number.

- Why do I have to refresh my page manually every time something went wrong? Couldn't the page either refresh itself or recreate a clean connexion?

- Why isn't there a "log in" button from OpenAI's landing page, plus a SSO detecting that I am already connected and linking (for instance) to my account, the products I use, etc.?

- Why are their URLs so confusing? DALL-E is living at "labs.openai.com" (for the actual product) or "openai.com/product/dall-e-2" (for the product presentation). For ChatGPT it's "chat.openai.com/chat" (why "chat" twice btw?), but it's "platform.openai.com/playground" for the playground. Of course no page links to the others so you have to go back to the landing to access any of them (or access them through Google).

- And finally, why is the search on their website so bad? I was looking for the playground, but "openai.com/search?q=playground" sucked so much that I had to use Google to find it. And we are talking about an AI company indexing its own pages.

I understand OpenAI has other important things to do right now, but these are minor issues that would take a mediocre dev a few days to fix. This would easily make me 10% happier with a 1/1000000th of the resources needed to improve their models. Also, remember that Google got huge in the beginning by caring about stuff like this. So, why does nobody care?

EDIT: formatting




They went viral and can't keep up with the feedback on all fronts. There was an internal and closed beta test first and those probabl didn't report hese issues. https://www.technologyreview.com/2023/03/03/1069311/inside-s...


Most probably they gathered feedback and now are busy planning, prioritizing, coding with respect to some new architecture / vision. Also they take their time and don't want to rush. All the planet is hooked and a smart product manager will prefer to dog-feed small improvements over time.


Why do they appear to have put zero effort into making there site accessible to screen reader users? While it's usable there unlabeled buttons, no semantic way to move between different parts of a chat, and often times generated code is not read by my screen reader and I have to use the copy to clipboard button then paste it into notepad.


Yes, also this. Weird that noone noticed.




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