Hacker News new | past | comments | ask | show | jobs | submit login

I saw this play out yesterday in the comments and kept thiking "why won't someone stop him from posting?!" It was getting bigger and bigger the more he opened his mouth.

I learned an important lesson a few years ago: sometimes you can't make something better, and trying to make it better only makes it worse.

Stop, regroup with others and get a proper plan together.

I fully agree. Sometimes saying nothing is better. I don't mean forever, but think about it, sleep on it, but don't just 'react'.

Yes, but it's also good to respond to comments, to a certain extent. I like when founders come on HN and answer questions, solve problems and speak frankly. But there's a point when you're having a PR nightmare that you need to stop trying to fix things yourself.

My suggestion would be to acknowledge the issue, let people know you will address it shortly but you need time to talk with your partners so you could get a proper response together.

Perhaps some version of "we're going to get to the bottom of this." Sure, it could be deemed a short term cop-out but it's better than sticking your foot in your over and over.

I'm curious how public relations experts recommend people handle a situation like this.

Guidelines | FAQ | Support | API | Security | Lists | Bookmarklet | Legal | Apply to YC | Contact