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I disagree. You don't "take on a responsibility to keep that service going", Google can shut down Wave. Apple can shut down Ping. IBM can stop selling computers. Oracle can stop creating OpenSolaris. Companies (and individuals) have the right to make long-term decisions about what they want to do day-to-day.

Seems this company did more for their customers than most do. They didn't just shut the doors one day. They didn't lock in the user data and make it impossible to get. They made one of the toughest decisions to make - shutting a mildly profitable service. It's easier to shut it down if it's losing money.

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