Tell HN: I physically can’t delete Tinder because of Fastmail/DDG email

[unsupp0rted]

This seems like a Fastmail / DuckDuckGo private e-mail problem.

Tinder support ticket emails go into a black hole.

Context:

I’m in a new city. I reset my Tinder account and bought 6 months of Platinum (their top tier).

I’m in Country A but I use a VPN for work that puts me in Country B. I forgot to keep my VPN off.

Tinder must have flagged my account within seconds. I have a single match that reappears every time it’s swiped left or right. I press “Delete Account” to reset it and nothing happens. Either dev console shows a 500 on the request or the Tinder app says “There was a problem”.

My emails to support don’t get replies. But the next day I receive an email that says “How was Mia’s support?”.

Maybe their review system gets to my inbox but their ticketing system doesn’t?

I believe this is because I signed up to Tinder using a DuckDuckGo email that is tied to Fastmail. Tinder support ticket emails never hit my inbox or spam.

How can I possibly delete my Platinum Tinder account and reset if the system blocks deletion attempts and Support tickets never get to my inbox? It’s an unusable subscription.

[raverbashing]

I think Tinder banned your account

They are very trigger happy about this and don't give a cuck about it being a paid account or not (who doesn't like dropping users without refunding them right?)

Their support is pretty much useless on that department

[unsupp0rted → raverbashing]

I think you’re right. But even if so, how do I GDPR delete my banned account?

I can’t get emails from their support. They have no phone number.

Is this a credit card dispute situation?

[themerone → unsupp0rted]

There is probably a process for reporting GDPR violations.

That will likely get attention.

Alternatively, hit up every tinder employee on linked in.

[themerone]

File a dispute with your credit card or payment provider.