I understand -- and somewhat agree with -- the sentiment, but I think they do have an obligation. I think you lose that card when you gain monopoly status.
If I've positioned myself to be the single place people know to search for such things (through extremely dodgey business practices, no less), then boo-hoo, I have responsibilities too now.
If I've positioned myself to be the single place people know to search for such things (through extremely dodgey business practices, no less), then boo-hoo, I have responsibilities too now.