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This sort of thing used to happen to me a lot. I learned to deal with it by being very careful in asking the right sorts of follow up questions (you need to understand what kind of an answer someone is looking for, or whether they are looking for an answer at all) and not spending more time answering something than what the original questioner spent explaining their priorities and conflicts. In hindsight, this is obvious... if they are to make the decision, all I can do is lend an ear and double-check their thought process - not do the thinking for them!

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