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I've always found that story really interesting, for a number of reasons. For instance, was Khan obviously the right person to take responsibility for that problem? Maybe the story is an illustration that saying "somebody go take care of this" is less effective than assigning a particular individual to take care of it.



According to the Steve Jobs biography, Khan did really well at Apple following that incident.

I would guess this incident taught Khan to take more initiative in the future. That's much more valuable than saving half an hour by assigning the task to one person directly.


I can see learning a lot more than that. For instance, my takeaways would be:

(a) This a global company, and distance is irrelevant. Whether it's the other side of campus, or the other side of the world, if you need to be there now, you need to be there now. So go.

(b) At this level, budget is not an issue. Nor are aggravating details like travel authorizations, expense accounts, etc. Seriously, just get on with it.

(c) Your staff better be ready to to deal with this, in that they need to be dialed in well enough to cover for anything you need at a moment's notice - including your suddenly being in Beijing. That is to say, you need a deep bench. So spend the money to build a deep bench. And when you have it, use it freely.

(d) This company is the opposite of complacent, and doesn't take its success for granted. Thinking or acting like you can't miss is a sure way to get fired. On the other hand, having the brass to be the right person in the right place at the right time is a great recipe for success. Be that person.

(e) 'Executive' is derived from 'execute', and that's what your boss really values. You've got the power. Now use it.

I can see all of this adding up to an extraordinarily liberating sense. For Khan, it was clearly a word to the wise.


I hope he also learned to keep a change of clothes around, or swing home on the way to the airport next time.




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