Doing IT support in the average organization is more often than not a heavy burden on mental sanity. Your post is direct proof of it.
From your report it sounds like it's actually a side responsibility and not your main task. This is actually the first red flag: It opens you up to a lot of psychological abuse and gaslighting attempts from co-workers (as seen in your post) that will directly impact your performance on your non-support tasks.
I'll list some points that are a must in any sane IT support organization be it internal or as an external Managed Service Provider:
- You're working in a team of support people. You can discuss your current tasks with them. One of them can take over if you get sick.
- You're working with a ticketing system. No support is provided without opening a ticket. This is for documentation, time reporting, reporting abuse etc.
- You're having a boss that knows how IT support works.
If the above is not given it will take a toll on your health sooner or later.
From your report it sounds like it's actually a side responsibility and not your main task. This is actually the first red flag: It opens you up to a lot of psychological abuse and gaslighting attempts from co-workers (as seen in your post) that will directly impact your performance on your non-support tasks.
I'll list some points that are a must in any sane IT support organization be it internal or as an external Managed Service Provider:
- You're working in a team of support people. You can discuss your current tasks with them. One of them can take over if you get sick.
- You're working with a ticketing system. No support is provided without opening a ticket. This is for documentation, time reporting, reporting abuse etc.
- You're having a boss that knows how IT support works.
If the above is not given it will take a toll on your health sooner or later.