What does that even mean?
I suppose it was an exaggerated choice of term, but I was trying to set aside the specific issue of SAP to talk about the somewhat broader issue of how the tech community often finds technology boring if it doesn't appear in the form of a consumer app.
Seriously, once your company is using SAP, it's rarely going to be worth rejecting them. It will be more cost effective to just pull SAP data out of SAP and use it in whatever way you need to than it is to try to customize SAP or get a new system that better fits your needs.
A big reason they stick around is because decision-makers are so fearful of changing very basic systems (i.e. payroll, accounting, etc).
Totally agree with you on the UX nightmares, and this needs to be fixed. But if you look at SAP's new products, they are pretty interesting from a UX perspective. Design thinking is at the core of it. I really encourage you to take a look at for example http://www.experiencesaphana.com
SAP legal (like most large IT companies) has work to be done, and they know that. I hope they do something.
On the sales side your comments surprise me. I work with those guys on a regular basis and the vast majority are customer focussed: they have to be, or customers won't continue to buy. But this has changed a lot in the last 10 years.
SAP is rarely ripped out because it's rarely worth replacing systems of record. They are a long term investment, and most financial people are fine with SAP: it affords them control.