Hacker Newsnew | comments | ask | jobs | submitlogin
rickmb 868 days ago | link | parent

Looks nice, but it still leaves me with the same feeling as most other tools like this: any co-located team is better off with just whiteboards, cards and sticky notes.

Plus most of these tools are geared towards the structured initial development phase, and become considerably less usable once a product is live and goes into maintenance mode. This is odd, since the major part of a projects lifespan consists of maintenance, not development.

The one great missing online tool IMO is one that both integrates and separates the way the user experiences issues (like via Zendesk) and the way those issues are split up, prioritized and handled by developers (any known issue tracking system like Redmine etc).

Right now, every team I know either uses two systems in which the relationship is handled manually (and thus labor intensive and prone to errors) or one system that is only geared towards either audience.



kneath 867 days ago | link

Tender was built with that exact situation in mind. You can attach any number of support issues to one Lighthouse ticket and get bi-directional notification. This is a nice way to notify n support requests that the problem has been fixed once it's shipped. Alas, it only works with Lighthouse still.

But I do wish more support systems worked this way.

-----

swanson 867 days ago | link

I definitely agree on the physical whiteboard + cards. Having used a large Kanban board and then changing to a project using the full suite of Jira tools, I am dying to get back to the board.

WIP limits and ordered backlogs are missing. There is no need to make 'custom views' for a whiteboard - with Jira they are like 5 different ways to get to a list of items that need to be worked on and I'm never quite sure I'm looking at the right list.

-----

talbina 867 days ago | link

FogBugz Bug Tracking has a customer support component as well, like ZenDesk:

http://www.fogcreek.com/fogbugz/features/customer-support.ht...

-----

foca 867 days ago | link

Co-located teams are better off with sticky notes and whiteboards as long as the client is also in the same room :)

Either way, I work from South America for clients in the US, so I like having these tools around. Specially when they innovate in any way. That means better tooling for communicating with my clients, which is the #1 problem of distributed teams :)

-----

dabeeeenster 868 days ago | link

Zendesk and JIRA integrate pretty tightly for this sort of thing...

-----




Lists | RSS | Bookmarklet | Guidelines | FAQ | DMCA | News News | Feature Requests | Bugs | Y Combinator | Apply | Library

Search: