Kudos to Eliot for coming on and answering your phony accusations. I feel sorry for him though as he has obviously spent a great deal of time in responding, when he could have been doing other important things, like fixing urgent bugs. As others have pointed out, this is the mark of a company who take very good care of their customers. Customer service is what differentiates chiefs from cowboys.
HN is an important community resource, especially for people with little startup / dev experience. I would urge you to think next time before being so irresponsible.