Yeah, this is tough because when the VP of Sales knows that one particular change will close the deal, they're going to push for it no matter what the cost. In reality it may be better from a big picture perspective to give a concession that is actually better for the customer and worse for the company than x as it relates to that particular deal, because the larger concession fits within the current billing system with no custom work, so the overall cost to the business is less.
