We tried to run that way as much as possible. IIRC (it was a long time ago), this was a particularly complex case and particularly sensitive customer.
They absolutely did the right thing, and they did it well. It just had me so confused at first, because I was used to being the one doing the analysis, and their analysis was spot on.
My inner dialog was along the lines of well, I have nothing to offer from either a technical or support perspective so what do I do now, oh, yeah, make a call, that’s what’s needed here!
(It was my first management job. Once I figured that out, a lot of things got a lot easier.)
They absolutely did the right thing, and they did it well. It just had me so confused at first, because I was used to being the one doing the analysis, and their analysis was spot on.
My inner dialog was along the lines of well, I have nothing to offer from either a technical or support perspective so what do I do now, oh, yeah, make a call, that’s what’s needed here!
(It was my first management job. Once I figured that out, a lot of things got a lot easier.)