Did you ever get to a point where, as long as they collectively agreed on the right way forward, they had your implicit okay and didn't actually need to go to you and have you say it?
We tried to run that way as much as possible. IIRC (it was a long time ago), this was a particularly complex case and particularly sensitive customer.
They absolutely did the right thing, and they did it well. It just had me so confused at first, because I was used to being the one doing the analysis, and their analysis was spot on.
My inner dialog was along the lines of well, I have nothing to offer from either a technical or support perspective so what do I do now, oh, yeah, make a call, that’s what’s needed here!
(It was my first management job. Once I figured that out, a lot of things got a lot easier.)
