This does not suprise me at all. I came by acquisition years ago, and was wondering when something would like this happen. They've deleted internal Slack, internal wiki before. Nobody cares about stability or scalability at Atlassian, their incident process and monitoring is a joke. More than half of the incidents are customer detected.
Most of engineering practices at Atlassian focus on only the happy path, almost no one considers what can go wrong. Every system is so interconnected, and there are more SPOF than the employees. So there are million ways this could've happened anyways.
Even a minor feature requires 6 months of planning with 3 timezones, while architects and middle-management in Sydney overriding most of the decisions and there is constant reorganization. There is a general sentiment of "We've built JIRA, our stock increased >10x, so everything we say and we will do is true" and all of the other ideas are invalid to them. Also, all other products other than Jira is second-class and not important.
It’s just like JIRA the product. If you gave a team a year to come up with a feature list of the “perfect” project management tool it would probably look like JIRA. It ticks all the feature boxes you’d want.
It is annoying to use, because every action takes seconds to complete. Nothing in Jira ever feels snappy. Everything feels delayed. Things are hard to find in the jungle of clickable things in the UI. Things seem to be put in places, where I would not intuitively look for them. That is only the UI. There are also bugs lurking in the depth, which will probably never be fixed. Recently I've seen a coworker edit a story description and suddenly the browser showed an API JSON response, with the whole Jira page gone and only that browser native JSON display. Recently I've tried to sort task on my to-do tasks list on the sprint board, but could not arrange them how I wanted, because one of the tasks was a subtask of a task, which was not assigned to me and thus not visible ion my "only my tasks" filter. You have to make all tasks visible, then search for the supertask and then arrange that to be higher in the list, then navigate back to only your own tasks and the subtask will have moved up. Things that take a second with a reasonable UI take 10 or more seconds in Jira. It is a catastrophe of UI design.
This does not suprise me at all. I came by acquisition years ago, and was wondering when something would like this happen. They've deleted internal Slack, internal wiki before. Nobody cares about stability or scalability at Atlassian, their incident process and monitoring is a joke. More than half of the incidents are customer detected.
Most of engineering practices at Atlassian focus on only the happy path, almost no one considers what can go wrong. Every system is so interconnected, and there are more SPOF than the employees. So there are million ways this could've happened anyways.
Even a minor feature requires 6 months of planning with 3 timezones, while architects and middle-management in Sydney overriding most of the decisions and there is constant reorganization. There is a general sentiment of "We've built JIRA, our stock increased >10x, so everything we say and we will do is true" and all of the other ideas are invalid to them. Also, all other products other than Jira is second-class and not important.