You have to remember they are going after enterprise clients so expectations of service are very high.
According to Stefan Keuchel (Google Germany): https://plus.google.com/101607164549546362845/posts (pricing in the comments.
The disruption in the analytics space is really nice to see lately.
Does anyone remember how much Urchin used to cost before Google acquired and made it free?
The enterprise market is paying for this level of service and $150K a year is a drop in the bucket. They are already paying it for Omniture and they pay it for the support that comes with it.
Providing a similar product of sufficient maturity with the same level of support (eg. human support) at a far lower price is not feasible, IMO.
Plus, the free product is already there. It's pretty hard to disrupt something that's already free.
To answer your other question, Urchin was around $500 / month for the hosted version and $5K for the installable version.
We are not paying them anything. But, we do want to pay them especially if it means that the product will keep getting better (and that it will not get axed).
I trust people more when I know where they are (or planning to) make money. If I don't see it - they have few reasons to be good.
For a technology-driven company to revamp aspects of their product whilst ignoring what is a widely held complaint, it just boggles the mind. I don't see how the decision to use Flash can be defended in this day and age, regardless of whether Metro IE10 drops support for Flash or not.
FWIW, you could just as easily hoist Apple with that particular petard.
But if it's competition they fear (in an entirely different SBU), why not address the shortcomings that drive people to use Mint and other analytics services?
FWIW, the main selling point of Mint over Google Analytics is "up to the minute reporting" (or at least, it was, before Google "addressed" that particular shortcoming). As someone who used to find Analytics "only able to tell me stuff I wish I knew yesterday", I'm now super-excited to dive in.
http://analytics.blogspot.com/2011/09/whats-happening-on-you... /via http://news.ycombinator.com/item?id=3053483