i watched this video:
You know, the "dear.sophie.lee" ad, where a proud father sends email to his little daughters Gmail account for her to read later. What a great idea.
Like Mr. Lee, we created a Gmail account for our 5 months old daughter a few days ago. We already sent her a few emails.
Now this account is locked and will be deleted in 30 days because i clicked on a Google+ link and honestly entered her birthday. :(
There is no way for me to unlock it, as your highly automated process only accepts legal docs that show that she indeed is 13+. Well, i hope she will be someday.
I can understand that you don't want kids - your future customers - in your system (well, maybe not).
But why do you advertise with such a video?
Only to let your customers down who try this. As a long time private and business Google customer i ask you to rethink your actions on this.
Either publicly say: "Parents, go away to other platforms with your little kids - our legal team does not want this kids hassle". And delete such a misleading video.
Or change your policy on this - it would probably give you a lot of positive publicity to openly support kids when their parents agree.
Producing excellent marketing videos that will only let your customers down that try exactly what you advertised and have their memories deleted within 30 days is quite a let down.
You know, i would be glad if i could store my memories within a Gmail account. Because honestly i can't think of many companies that i would trust to be around in 20 years from now and keep my data safe.