Lots of tools are better as websites - however underhand motives often mean mobile apps get pushed more and have done for years. Inevitably someone pops up to say "but what about essential feature X that you can't do well on the web" even though it's rarely genuinely essential or it's a worthwhile trade-off.
My GP surgery uses a fantastic website for streamlining comms where you'd never want to install an app that would be rarely used. It's so well integrated that they could ping me the link during a call and I had details back to them seconds later so I got a decision there and then as we spoke rather than breaking flow state and delaying it by days as they used to.
Funnily enough my dentist has a similar kind of app relating to pre-appt preparation - perhaps there's a fight back for common sense in these slightly more serious fields?
There are plenty of native mobile apps out there that are better off as web apps.
If it's a service that people use constantly, then there may be some merits in using an app.
But more often that not there are plenty of things people use once-in-a-long-while that should probably be just a website.
For instance I know a place (outside the US, not naming the place because that's not relevant) that has a mobile app just to highlight the local tourist spots. It just shows pictures and text description. There's no AR/VR stuff or anything. Neither can it reserve tickets for any of those places. In my opinion that should just have been a static website!
My GP surgery uses a fantastic website for streamlining comms where you'd never want to install an app that would be rarely used. It's so well integrated that they could ping me the link during a call and I had details back to them seconds later so I got a decision there and then as we spoke rather than breaking flow state and delaying it by days as they used to.
Funnily enough my dentist has a similar kind of app relating to pre-appt preparation - perhaps there's a fight back for common sense in these slightly more serious fields?