My point is that Upwork not creating the problem, just passing along the problem.
From what the freelancer says, Upwork would have eaten the loss if the freelancer had actually used that monitoring software. But he chose not to. I get that sucks for him, and I get how he got taken in by a serial fraudster. But I also get why Upwork only covers fraud under specific circumstances.
> My point is that Upwork not creating the problem, just passing along the problem.
Yes it is Upwork creating the problem: They didn't vet their client.
> From what the freelancer says, Upwork would have eaten the loss if the freelancer had actually used that monitoring software. But he chose not to.
That's not how I read it. That software is to ensure the freelancer doesn't scam the client. They tried talking about that first, but then the freelancer gave them testimonials from the client that he had indeed performed the work, which AFAICS closed off that avenue.
From what the freelancer says, Upwork would have eaten the loss if the freelancer had actually used that monitoring software. But he chose not to. I get that sucks for him, and I get how he got taken in by a serial fraudster. But I also get why Upwork only covers fraud under specific circumstances.