| ||Ask HN: How did Google botch messaging/video/hangouts so badly?|
166 points by davidw 30 days ago | hide | past | favorite | 95 comments |
|Several years ago, from within Gmail, I could:|
* Make a phone call
* Send an SMS
* Send a Google chat
* Start a video call with my parents
Now, all of this has been split up, and to start a video call, I have to start a video and send an email inviting someone. SMS has been split up into a separate web app that won't work without my phone being present.
How did it come to pass that they took an easy, integrated system and mangled it so badly? I mean, it wasn't perfect, but it mostly just worked, and was easy to use.
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