For example, it looks like Amanda Walker from Google stopped by Ladyada's blog and left a comment just before me with even better advice than I gave: http://www.adafruit.com/blog/2011/07/23/google-suspended-lim... . Amanda pointed to the official way to appeal, and I believe that appeal would have gone through quickly. So I think the right thing would have happened in not that much more time.
And that's pretty weak "support", telling someone to go fill out a customer support form. Especially since it's Google we are talking about here, where the support is pretty much worthless.
Seriously, I hope you guys have some A/I handling support that's just isn't working properly yet...because if the support is handled by actual human beings, you must have an active policy of hiring the lowest common denominator.
this is the same exact reason why my adwords account was permanently suspended over a campaign that was disabled for more than 6 months(which was approved at the time I ran it), just because Google decided to change their rules midway through and apply them retroactively to all campaigns past and present.
I don't believe that's correct in this case. I believe that earlier today the profile didn't look like it had a real name.