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The idea of "outsourcing blame" mentioned in several comments seems really weird to me: If I make the choice to outsource something, and whoever I outsourced it to fucks up, I'm still the one who made the decision to outsource it. The same goes for outsourcing to someone who does a better job than I could have: then that was a great idea, and yay for me.



It's always good to have a scapegoat. A lot of Open Source companies that sell support services are in many cases really selling themselves as a blameable party.


"Nobody ever got fired for buying IBM".




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