| ||Airbnb Support Is Shit|
31 points by realjohng 13 days ago | hide | past | favorite | 25 comments |
|I got bug bites at Airbnb. Doctor says its bed bugs. Host kicks me out same day leaving me stranded for the night and changes the locks, but says will refund. Next day he says he didn't find any bed bugs, so he will not refund, oh and plus cleaning fees! Airbnb support is just going back and forth, doing nothing. The trip is still "Current trip" so I'm paying for a stay that I'm literally locked out of.|
I am truly shocked by Airbnb's incompetence and lack of real sympathy for guests. If I'm ever in serious trouble, I know I can't count on them. All of their support is electronic... and S L O W.
They have little interest in truly helping guests. They offered NO material support when I informed them I had been locked out at night? How about providing a hotel for a night? -- even shitty airlines will do that!
For the bed bugs, they're saying don't book another airbnb- book a hotel, so your bugs can go to a hotel and not one of our listings. Do wash your clothes in high heat, and throw away everything else. And oh, just to be clear, we won't be compensating you for anything you end up throwing out.
They made these conditions while suggesting they will refund me. After I agreed to the above, now they're backtracking on the refund even.
Lesson learned: think twice before booking Airbnb!
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