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Google made my son cry (sunpig.com)
583 points by rostayob on July 4, 2011 | hide | past | web | favorite | 265 comments

ABC Liquor made my son cry when they denied him the sale of alcohol at the age of 8.

No, seriously, there's an age limit that he agreed to when he signed up.

The limit is still unreasonable and the support procedure for solving the problem is terrible.

Yay, let's link every service ever together, what could possibly go wrong!

[ goopl.us ] millions people will cry due to Google -- --

Orwell would have called this situation getting "ungoogled".

I think -and with all due respect to you, and your son-... this is extremely exaggerated.

A minor is not likely to have immediate spending power, only influence. Google is in the business of making sellers meet buyers. No matter how hard we look at this, that's the fundamental nature of "the Google." It is probable that Google's segmentation of the market shows most minors as being engaged best via TV.

Most of us tend to forget that we are the product that Google is marketing.

What's with the downvotes? This is the truth, your data is the only thing important to Google.


REGARDLESS of what you think you need to do to comply with COPPA or any other law in the United States or any other jurisdiction;

IF you have automated processes that cancel accounts and freeze data and do not offer at a minimum, an opportunity for the person affected to retrieve his/her data entrusted with you;

THEN, this will keep happening (Google-made-me-cry stories).

THEREFORE, in order to reduce the number of Google-made-me-cry stories, you should:

IMPLEMENT a system to allowed users adversely affected by your automated processes a way to RETRIEVE their data, all the time, no matter what, come hell or high water.

IN FACT the account_delete() function shouldn't even take an ARGUMENT about whether to allow data retrieval; account_delete() should have a non-overridable call to allow_account_export_for_thirty_days(), if you KNOW WHAT I MEAN, which I nearly think that you DO.

BECAUSE this isn't rocket surgery.

AND BECAUSE we get upset if we lose our data. We become WROTH. You wouldn't like us when we are WROTH.

IT is the LEAST you could do. Seriously, it's the minimum. The absolute least. You could do more, if you wanted to. But this is the least.

SINCERELY, The Internet.

I'm at -4 points for suggesting that Google should allow you to export your data when they close your account? Really? I'm embarrassed for you, Hacker News.

Under COPPA, once Google realizes the data is a child's personal information, they have to immediately delete the account.

Your statement is not true. In fact Google's only obligation under the law is not to make PUBLICLY available children's personal information without parental consent, and not to continue to collect personal information from a verified child without parental consent.

There's even a specific safe harbor for Google to disclose a child's personal information to the child's parent.

No, you don't know what you are talking about. I ran the COPPA compliance for a Fortune 100 company when the law was passed. There is no public/private distinction in the law.

"The Children's Online Privacy Protection Act and Rule apply to individually identifiable information about a child that is collected online, such as full name, home address, email address, telephone number or any other information that would allow someone to identify or contact the child."


Or someone NOT GOOGLE could decide to do things the right way, and GOOGLE could run just a subset of the internet instead of the whole damn thing and every single service every internet-user used.

I'm not sure why you guys are always asking Google to do things. It's like you want a single, big entity to have all dominating powers over your online-life.

Maybe it's just me, but I think that's just plain weird.

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