Every time this article shows up here or on Twitter I email them to complain about my broken thermapen, which stopped working 11 years ago after I owned it for only a year. Over the years they've changed the supposed contact address from service to support to techsupport but one thing remains the same: they never answer. From a company that makes such a big deal about how great their support is, all I have from them is a broken expensive thermometer and silence.
