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Show HN: Scammer taking advantage of Coinbase's bad customer service
1 point by gregsadetsky 38 days ago | hide | past | favorite
I have been waiting for weeks for Coinbase to help me with a simple issue (verifying my account so that I can move money received in my Coinbase wallet)

I tweeted at the official https://twitter.com/coinbasesupport account (which is what Coinbase recommends) but did not get any reply. I also have not heard back over email.

This scam account however did reply, and you can see that they sent > 400 tweets with the same M.O.:


"Hello. We would like to inform you that we cannot give specific account information over social media for security reasons. Please, send us a private message and we will be more than happy to help you!D"


Bad Coinbase customer support has created this opportunity...

On this note, does anyone know how to reach someone at Coinbase? I should probably just move my money elsewhere at this point. Any reccomendations? Thanks

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