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Ask HN: What do you use for interactive customer support?
4 points by graderjs 9 days ago | hide | past | favorite | discuss
I know a lot of sites use chat portals or calls with screen sharing but I think the limitations of chat widgets are that it can be intrusive to your website annoying to the customer not always responsive and may not be able to deal directly with their issue. Limitations of customer support with screen sharing are that both customer and agent can't use it at the same time. What are you using to give the best live support, (or, relatedly, accurately capture bug reports), what are its limitations and what do you want?

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