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I work at Facebook, but am not part of the platform (or platform integrity) team. In general, since we have so few engineers (in the hundreds), we have to resort to technological means of solving problems like spam and bad apps. I can't speak for these specific cases, but I wouldn't be surprised if there's a nonzero false-positive rate for spam/platform abuse detection, but it's the tradeoff that they are willing to make in order to catch most of the bad cases out there.

You think it's hard to contact Google if your Adsense account got shut down, or Ebay if your Paypal account got disabled. And that's even with thousands of people in Adsense; imagine what Facebook's sub-100 platform engineers can do with millions of platform developers.

I'm just speaking out of my ass, but while I think it's unfortunate that there are false-positives, it's a necessary tradeoff for a small company like Facebook with very few engineers.




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