Hacker Newsnew | comments | ask | jobs | submitlogin
ubernostrum 1027 days ago | link | parent

What disappoints me, really, is the attitude that's made its way over from other fields into tech: once you're at a certain scale, it is acceptable to provide no customer service whatsoever, even to paying customers.

Google and Paypal were the ones who started it in our industry, of course, but it certainly seems to be spreading.




Lists | RSS | Bookmarklet | Guidelines | FAQ | DMCA | News News | Feature Requests | Bugs | Y Combinator | Apply | Library

Search: