I know there are plenty of Facebook people reading HN, so I can't help but wonder why complaints about FB are never addressed here when they come up, especially when they're of this nature (this particular problem seems like a glitch in code, not something that would require a massive business effort to fix). The instant someone makes a complaint about some aspect of Google's search algorithm, Matt Cutts appears out of the wild and addresses the situation; I've seen many other Googlers comment on various issues, too, letting us know that they've escalated issues as appropriate, or even just that they're aware of problems but can't do anything about it.
What's up with the silence from the FBers in the crowd? Not allowed to say anything? Don't know who to forward the issue to? Just don't care?
Pretty much the same as the Google nightmares you hear about. I've come to the conclusion that the average tech HR rep is just not competent. It's a level of ineptitude far below what an average programmer (for example) would be at. Then again, I guess nobody ever dreams of being an HR rep as a kid...
I work at Facebook, but am not part of the platform (or platform integrity) team. In general, since we have so few engineers (in the hundreds), we have to resort to technological means of solving problems like spam and bad apps. I can't speak for these specific cases, but I wouldn't be surprised if there's a nonzero false-positive rate for spam/platform abuse detection, but it's the tradeoff that they are willing to make in order to catch most of the bad cases out there.
You think it's hard to contact Google if your Adsense account got shut down, or Ebay if your Paypal account got disabled. And that's even with thousands of people in Adsense; imagine what Facebook's sub-100 platform engineers can do with millions of platform developers.
I'm just speaking out of my ass, but while I think it's unfortunate that there are false-positives, it's a necessary tradeoff for a small company like Facebook with very few engineers.
A few months ago, Facebook banned adsense from apps, on the premise that it's not "safe enough" (while at the same time allowing ad networks with viruses). No matter how many attempts have been made to get facebook's response, not a sound: