wow, that's pretty sad. and i thought they were only ignoring my problems.
To be honest though, the forums have never been a way to get in contact with Facebook Staff. The best recourse (which is actually pretty quick these days) is to file a bug report and have developers pile on support and votes. For example, I filed a single bug report last night and had it looked at by a Staff member and priority assigned in less than 12 hours.
It was among the most appalling acts of customer service I've seen from a vendor in my career. They literally did not return our calls or emails and the project ended up cancelled.
Edit: this was ~13 months ago.
Google and Paypal were the ones who started it in our industry, of course, but it certainly seems to be spreading.
Facebook loves being invisible.
It looks like facebook wants to get out of the whole platform game, and simple be an OpenID provider, message platform, and photo host.
30 bugs were reproducible and accepted (after duplicates removed)
4 bugs were fixed (4 previously reported bugs)