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The best way to shut these people down is not to give them an outlet. Few people seem to step back enough from the problem to ask, "do we need comments?" Rather, it ends up being yet another half-assed feature that usually adds intellectual and visual noise to a page.

But, hey, it drives visitors to return, so it has to be good, right?




> The best way to shut these people down is not to give them an outlet.

I disagree. Give them a non-persistent outlet. Something like a shoutbox, where the trolling disappear after 5 minutes.




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