However I find myself paying little attention to anything he says because it's all just so negative. I unfollowed him on Twitter because I just found every single one of his tweets to be criticising someone else or someone else's business. There's only so much negativity you can take from one person. </2¢>
I'd like to see less discussion of "David" and "Zed"'s peccadillo on this site. A cult around someone's personality flaws is just as vapid as a cult around someone's personality. The well-worn proverb goes, "Great minds discuss ideas; average minds discuss events; small minds discuss people."
I just think that overall very little of what DHH has to say is praising or supportive of anything. Yes, that's judging the person, but only after I've judged the messages for the several months I was reading what he had to say. It's mostly things like this - "Forbes isn't exactly known as the pinnacle of journalism, but their latest piece on Salesforce was too much" - I can make my own mind up about Forbes' quality of journalism. He states that as a fact, not an opinion.
If you've ready any OpEd articles in reputable newspapers, they're not going to start their column with "this is my opinion of x". Rarely would writers use phrases like "I feel" or "I think" -- it's already implied.
But I think that you're going out of your way to criticize David, judging by your other comment too.
Personally I like his opinions; he has a gift of cutting through the bullshit that is refreshing. That doesn't mean that he's always right or that his opinions matter in any way, but the guy has fine taste for what's important for him and you can learn something from that behavior.
Yes - this is a generalisation - but, ultimately, I just found almost everything he said was criticising of something or someone else. To me personally, it feels like he was ultimately just trying to find fault with anything he could lay his hands on, like his job is a professional condemner.
And perhaps some people think that is one of his best skills and attributes, cutting through the bullshit - but I think he is a developer and an entrepreneur. And my view is that from developers, I want to hear things about technology and programming, and from entrepreneurs I want to hear about enterprise and innovation, by all means throw in a certain degree of pillory but I just don't want every single damn tweet to be lambasting someone else!
Maybe I am going out of my way to rail against him, and maybe that's hypocritical. I'm sorry. But when you're criticising for the sake of criticising, I feel that is unnecessary, and that's how it comes across to me.
First off, the more data that Salesforce controls, the better they have locked in their customers... Or the more customers they have. I pity anyone who uses Salesforce and decides to leave for greener pastures. It would be a bloody nightmare.
The second clip talks about using social networking to learn more about their customers and increase retention. Not that mystical.
The third throws some buzzwords, sure, but it also warns people that not everything that's called a 'cloud' is actually a 'cloud'. In other words, some services behave like you expect 'cloud' services to (insane uptime and rendundancy) and others don't.
Thus, people who use a lot of buzzwords can often be perceived as sensible and their speech as intelligent. Not for what their speech actually says, but for what the listener thinks it says.
This is one of the reasons buzzwords have become so common in business and politics. They are an effective means of selling the speaker to listeners, each of whom believes that they understand what the speaker is saying and agrees with it.
I would be surprised if readers of this site honestly could not translate the buzz-filled marketing speak into what they actually are doing.
I'll use an example:
Client: "I'll be honest we've been looking at some other cloud solutions and they're a lot more competitive on price"
Salesforce: "Yeah if all you want is a cloud solution. What is their post cloud solution?"
Client: "Oh ... umm they didn't even mention that."
Salesforce: "I bet they don't even have one."
INT. SALESFORCE MARKETING OFFICE
CMO: "we need something new, we have sold 'no software', we have sold 'cloud', we need something to sell to investors to keep this stock buzzing, after all we don't want the company to be valued on fundamentals, like Microsoft"
EVERYBODY IN THE ROOM LAUGHS
CMO: "I have a Forbes reporter coming in tomorrow, I need to give him something"
Marketing VP: "ok, how about 'post-cloud world'. it means that we are doing whatever is next"
CMO: "brilliant! a 'post-cloud world'. ok now who is getting lunch, i'm starving"
It seems to me that they are interested in customer retention, being the go-to location for storing important business data, and that their business is much more concerned with having the best and most solid infrastructural, and they aren't simply creating a "cloud" for the sake of creating a "cloud". It's about what the "cloud" IS and what it's supposed to provide.
So, if the "cloud" isn't the best solution anymore, they will be ready for that.
I thought it was a pretty well done piece.
Can you explain how, please? There are simple ways to extract your data from Salesforce (weekly export, bulk APIs, etc). What, per se, would cause said nightmare?
So SalesForce wants to use social networking to know more about the companies that use it's services? Is that what they mean by this?
Flipped around into being politically correct, they can better serve the needs of their customers, which will make those customers want to stay.
Talking about this, does anyone know a good CRM to use for a web agency? We've tested salesforce for a month and it feels over-engineered and unintuitive.
For what it's worth, this guy isn't a tech journo
I suppose the problem for them, is that they need to produce something really fast and have no time to go deeper into the field.
Reminds me of psychotic speech patterns.
> Salesforce.com remains a stock with much upside, according to analysts at RBC Capital Markets, as the company continues to control larger quantities of customer data and leads the way to a post cloud world.
> Royal Bank of Canada investment of foreign customers, Salesforce.com (NYSE).
Danbom: Is being a clichée expert a full-time job?
Lingua: Bottom line is I have a full plate 24/7.
Danbom: Is it hard to keep up with the seemingly endless supply of
clichés that spew from business?
Lingua: Some days, I don't have the bandwidth. It's like drinking from
a fire hydrant.
Danbom: So it's difficult?
Lingua: Harder than nailing Jell-O to the wall.
Danbom: Where do most clichés come from?
Lingua: Stakeholders push the envelope until it's outside the box.
Danbom: How do you track them once they've been coined?
Lingua: It's like herding cats.
Danbom: Can you predict whether a phrase is going to become a cliché?
Lingua: Yes. I skate to where the puck's going to be. Because if you
aren't the lead dog, you're not providing a customer-centric proactive
Danbom: Give us a new buzzword that we'll be hearing ad nauseam.
Lingua: "Enronitis" could be a next-generation player.
Danbom: Do people understand your role as a cliché expert?
Lingua: No, they can't get their arms around that. But they aren't incented to.
Danbom: How do people know you're a cliché expert?
Lingua: I walk the walk and talk the talk.
Danbom: Did incomprehensibility come naturally to you?
Lingua: I wasn't wired that way, but it became mission-critical as I
strategically focused on my go-forward plan.
Danbom: What did you do to develop this talent?
Lingua: It's not rocket science. It's not brain surgery. When you
drill down to the granular level, it's just basic blocking and
Danbom: How do you know if you're successful in your work?
Lingua: At the end of the day, it's all about robust, world-class
Danbom: How do you stay ahead of others in the buzzword industry?
Lingua: Net-net, my value proposition is based on maximizing synergies
and being first to market with a leveraged, value-added deliverable.
That's the opportunity space on a level playing field.
Danbom: Does everyone in business eventually devolve into the sort of
mindless drivel you spout?
Lingua: If you walk like a duck and talk like a duck, you're a duck.
They all drink the Kool-Aid.
Danbom: Do you read "Dilbert" in the newspaper?
Lingua: My knowledge base is deselective of fiber media.
Danbom: Does that mean "no"?
Danbom: DOES THAT MEAN "NO"?
Lingua: Let's take your issues offline.
Danbom: NO, WE ARE NOT GOING TO TAKE MY "ISSUES" OFFLINE.
Lingua: You have a result-driven mind-set that isn't a strategic fit
with my game plan.
Danbom: I am not getting the answers that I need from you.
Lingua: Your call is very important to me.
Danbom: How can you live with yourself?
Lingua: I eat my own dog food. My vision is to monetize scalable supply chains.
Danbom: When are you going to quit this?
Lingua: I may eventually exit the business to pursue other career opportunities.
Danbom: What is your advice to the up and coming generation.
Lingua: Take it and run with it.
If only the world was so much simpler :)