Hello HN!
I’m currently working on an online tool to create instructions and user manuals for providing quality customer care. Will be happy to hear your thoughts and feedback!
You can create instructions anywhere from Notes to Figma. It’s the matter of your convenience. Though, often such instructions are overloaded with information, and users aren’t ready to read large manuals to solve the "here and now" problem. Our goal is to make the format of the instructions in such a way that users quickly solve the problem and stay satisfied with the service or product.