I guess the headscratcher for me is that I can't understand why someone would start a company if they didn't think they'd enjoy running it. The odds of growing to the point where someone will buy your business for a substantial amount (read: order of magnitude greater than a year's sales) is much less than being able to grow it yourself and live off the revenues.
I can't understand why someone would start a company if they didn't think they'd enjoy running it.
I'm not proposing that. As I said in the essay, running Viaweb was the most interesting job I'd had. It just wasn't the most interesting thing I could imagine doing.
That's the question you have to answer, if you're ambitious: not just "do I like what I'm doing?" but "do I like what I'm doing more than anything else I could be doing?"
some are good initiator but not the operator for the rest of the life ... also people who have tons of ideas are driven by bringing does ideas in to reality ... they love being a king-maker rather than being a king for only one kingdom and run the show (thats boring for them) - they like to have more than one kingdom and then find someone to run with it.... i think pg himself is the right example for this.
"David isn't mistaken in saying you should start a company to live off its revenues. The mistake is thinking this is somehow opposed to starting a company and selling it. In fact, for most people the latter is merely the optimal case of the former."
Right, they're not mutually exclusive.
But the old school way of thinking simply says that achieving the former will lead to the latter.
I.e., there is such a thing as trying to sell too early.
Building revenue-less companies to flip may have yielded some spectacular successes in the past (e.g. YouTube), but modeling yourself on rare, black-swan events is not a recipe for success.
Hire property mgmt and you're the customer. They should do what you want. Get acquired and they're the customer. They'll manage the co as they please.
You may want the co managed to maximize customer satisfaction for long-term stability (ala Craigslist), but a public acquirer will likely manage to maximize quarterly revenue.
I don't think the decision is as simple as "I run it, or I sell out." Private companies hire CEOs fairly often.
If you could get a professional manager in to help run your company, you would still have control and could fire/replace him. Richard Branson does not run his 250 or so companies simultaneously - he uses professional managers. He pools risk but the firms remain private.
If you sell out, you lose control of your business. That can be a good or a bad thing. (But you can only really get out if you lose control of the business.)
As my dad tells me, "If you sell out, get out." It's wise advice.
Companies are not apartments or houses, companies are people. You don't have to worry about motivation, energy levels when you are dealing with houses.
You cannot "optimize" people - even talking about what is optimal is meaningless when you deal in collections of people. This is the fundamental libertarian assumption, which is why libertarians are for free market capitalism. Not because it maximizes wealth, but because it let's people simply be.
I am afraid this essay is a perfect distillation of the flip-it model, just as the model is going out of fashion.
It sounds like you're disagreeing with something you think I said, but I can't figure out what. Can you give me an example of a specific sentence or paragraph I wrote that you disagree with?
Sorry I was out all day, so couldn't respond. I was reacting to the comparison of property management company to your putative "company management company" (which eventually gets revealed as a typical public company in your essay). That was the context in which I said companies have people, and people are not housing, and your objective of an "optimal" strategy doesn't hold water.
My broader point is that companies/people (including founders) have goals, dreams, aspirations ... maximizing return on investment may not even be the biggest goal. It is a late 20th century Milton Friedmanite doctrine (which classical libertarians actually disagree with) that the only purpose of a company ought to be to maximize shareholder wealth. I mention this because you refer to "optimal" strategy, but in this case, there is no such optimal strategy, because the goals are so extremely diverse and often mutually contradictory.
Interestingly, shareholder wealth maximization (which academics are so fond of) is a proposition most real world capitalists don't actually subscribe to - witness the resistance of Jerry Yang to being absorbed. It has little do with long term shareholder wealth maximization (though he has to pretend that it is, in order to keep the lawyers at bay), and everything to do with preserving what he perceives as a unique Yahoo culture from being decimated (somewhat justified, in my opinion), even at the cost of losing substantial value as a shareholder himself. There is no right or wrong in this (I think his cause is hopeless myself), just that this is how Jerry Yang, the capitalist part owner of Yahoo, operates.
What is the goal of a company? It ultimately boils down to a religious question of "Who am I? What do I want?" which each founder (and each employee) has to ask himself/herself. DHH laid out his answer, and I bet an awful lot of founders identify with it. You have your school of thought on this, which I bet a lot of founders identify with too. But yours is not any kind of optimal extreme of DHH.
It seems to me that you're refuting things you imagine I said, but that I didn't actually say. I certainly wouldn't claim that my "school of thought" was an optimal extreme of DHH's. (In fact, I can't even imagine what it would mean for that to be true.)
I mean what I said, and no more. So please, if you think you disagree with me, find the actual sentence or sentences in the essay that you believe are false.
I'm going to venture a guess that the statement under attack is most probably this one: The best case, for most people, would be if you could hire someone to manage the company for you once you'd grown it to a certain size.
startingup is making the assumption that the goal of hiring this manager is to maximize the startup's ROI with minimum attention from the founders. However, I believe pg's original point was not that anything can be maximized, but that things can more or less stay in check without the founder looking, which is a far weaker claim. This isn't about profit, but about giving the founders the opportunity to do something more interesting, if such a thing were to exist. The essay is cautions enough not to make any grandiose claims. Imho, you've got a straw man on your hands, startingup.
David isn't mistaken in saying you should start a company to live off its revenues. The mistake is thinking this is somehow opposed to starting a company and selling it. <i>In fact, for most people the latter is merely the optimal case of the former.</i>
I think what he was trying to say was that selling your startup to a large company is only a no-brainer if you have significant equity in the company. If you don't, selling to another company isn't an exit strategy, it's just a transition to a different, and quite possibly worse, work environment.
I don't know if this is really a valid criticism, since most YC startups don't seem to expand that far past the founding team, but I'm pretty sure that was his point.
Sounds like a good plan. Let's think about the optimal way to do this.
Disagreeing by agreeing is a powerful technique. But it's pretty obvious in this case. I prefer disagreeing head on, if I have a solid argument.
They want enough money that (a) they don't have to worry about running out of money and (b) they can spend their time how they want. Running your own business offers neither.
I have a friend who "ran his own business" for 4 years while doing his medical degree, and accumulated over a million dollars in the process. That's not enough to change your lifestyle to be like the mega-rich, but it's certainly enough to gain the freedom to spend your time the way you want it. Think of it this way: $1m gives you at least enough money to spend 10 comfortable years doing other stuff and figuring out what else you really want to do.
And as anyone who runs their own business can tell you, that requires your complete attention.
That's not true for all businesses. I have a business that I haven't paid attention to for over 9 months and it's still generating revenues (couple of thousand dollars a month). Sure, revenues go down, but even with minimal maintenance you can keep them dropping reasonably slowly.
There will of course be some founders who wouldn't like that idea: the ones who like running their company so much that there's nothing else they'd rather do. _But this group must be small_.
Why must it be small? Maybe this group is much larger than the other. Where's the evidence, or even argument, that it must be small? It seems to me there are far more people running IT businesses than people starting up in the valley. I would think actually the number of people who enjoy running an online business must be large.
I could go on, but this comment will turn into a rant. I'm quite disappointed in this one. When DHH gave his presentation I thought it was quite interesting that Startup School was hosting a talk that went directly against their principles ("make something ppl want and don't worry about the money", for example), and I was curious what pg's answer would be. I'm not convinced by this answer. It seems weak and somewhat dishonest.
I have observed Paul Graham making bold statements with no apparent backing whatsoever in the past (see my blog http://neh2.wordpress.com for a few examples); your quotes here are just more of the same. Oh well.
I can't wait for DHH's re-rebuttal on SvN on Friday. :)
If 37s has doubled revenue for the last 4 or 5 years while hiring 2-3 extra people, I'm pretty sure they're not far from walking away whenever they want. Or they could just work 4 days a week and have the company pay for their cooking and Tai Chi classes while still retaining full control. That still sounds like a better deal to me.
None of them are walk-awayable. (At least from the original core) They're fully aware of this, and they've mitigated that fact by not expanding, so that as they bring in more money, they're able to continue to divvy it up between the same core group (or thereabouts).
Their reward is making the company fit the lifestyle they choose to have as much as possible, instead of selling out. I agree that this is very appealing.
Why do you think they couldn't walk away? Sure, if Basecamp doesn't get an update for years, it will go down. But that will take some time. Imagine Basecamp is making $1m a year of revenues, and they stop maintaining it and marketing it. It's still a useful product, until someone build something better and cheaper. Even then, people are usually slow to switch. They could easiy make $800k in the year after they stop maintaining it. Then $500k the following. Then $200k the following. Probably some people would keep on paying for several years because they're used to it. That's not bad for not putting any work in it.
I evaluate being able to "walk away" as being able to maintain the status quo indefinitely. The slow revenue reduction that you are describing is applicable to any business model with a recurring revenue set up. Sure it's not bad, but the company begins to die the moment they leave.
You can't walk away from investments either by that definition.
There's an old Romanian saying:
The cow grows fat under the eye of the farmer.
Investments are just another business model with recurring revenues. It begins to die the moment you stop managing it. You can get a professional manager for that too - but they too require attention.
They've made so much money that they could walk away, let it die, and still be richer than most successful startup founders. Just think of the HotOrNot guys - who cares if it dies if you've already pulled $5 million apiece out of it?
I'm sorry, but I'm not getting your argument. What does investing have to do with whether or not 37Signals' founders can walk away from their business?
I'm saying that with your definition of "walking away" (can stop giving a shit and the income still comes steady forever), not even people who do sell their company can walk away. All they're doing is shifting from a business that they love and have poured their hearts into (their startup) to one which they may well hate and which they may know nothing about (investment management).
Watch out for the inflation rate! If inflation is at 4% your ING account is worthless and you're spending down your principal in real terms.
Believe me, I've been thinking a lot about that recently.
That said, your point is taken: There is some amount of money where you can set up some fairly risk-free, static investments and take out $X every year indefinitely. Just make sure you do a little more thinking upfront about how much money that is, and what static investments those are.
TIPS or I-bonds would seem to be the prototypical example: they guarantee a certain real rate of return (about 2% when I looked a couple years ago, though I heard it's gone negative with the credit crunch), so if you've got $10M or so you're guaranteed your $200k. Only thing you have to worry about is a government default, but if they do that, you have bigger problems to worry about than what happened to your money.
I evaluate being able to "walk away" as having the kind of FU money pg says founders get from an acquisition.
By my math, pg made between $10-$30 million. I don't know what his cut of the $50 million was, but Stan Reiss (?) from Startup School 2005 said the Yahoo stock value went up from $50mil to $750 mil, so whatever pg kept in Yahoo stock went up by 15x. We don't know how much Yahoo he kept post-crash, but I'd peg him still over $5mil, maybe up to $30mil if he's Mark Cuban savvy. I don't think the 37s guys have accumulated that much, but I'd bet they have more than any YC alum (so far - we'll look again when YC is 5 years old).
Ah, I had a different view of "walk away" then. I was thinking more of a "hit by a bus" analogy.
Using your definition, I don't think walking away is something anyone on that team is interested in doing. They're already living in their "walk away" phase.
This is for swombat too - if revenue has grown 15-30 times since '04 as DHH said at Startup School, and headcount went up by 30%, then that's still 10-20x the revenue per employee.
Costs: Can't be too much more, certainly not nearly matching the revenue growth. They do their own advertising and marketing so that's free. Infrastructure costs are higher because of more accounts, so let's count that as the cost of 7 employees, giving them double the costs. And with extra benefits for employees, put it up to 2.5x of 2004 expenses. total.
The profit picture gets even more ridiculous. If they had 5% margins in 2004, their costs go up by 2.5 and revenues go up by 15, then their profit is over 250x over 2004. Divide that by 3(?) founders/principals and you get a lot per year. Heck, it's still a lot if you divide it by all 12 employees.
37s is probably making more profit annually than most startup founders will ever sell a company for. If they pocket a part of that a year, then they have the equivalent cash to a liquidity event plus they still have the company. Granted, they're exceptionally successful, but hopefully these numbers will open some eyes for people that look down on lifestyle businesses.
I totally agree with this analysis--it looks like they have a ton of money. But that just makes the investment they took from Bezos look even more strange. Any ideas on that?
I think the answer to that is - they didn't take the invenstement from Bezos for the money alone - they did it for the business advice and contacts they could get from him through the investment relationship. IIRC, this was stated, possibly by Jason Fried, on another somewhat recent 37Signals blog post.
I'm sure there are many 'ways' to start a company and live off the net income, and there may even be an optimal way. Historically the way a lot of business owners have achieved freedom and security is 1) love what they do, so that the work isn't a chore (their work is what they would do if they could do anything in the world, which is one definition of freedom) and 2) spend/live within the constraints of the net income generated. Seems pretty simple to me since both can be chosen. This also solves the main disadvantage of you 'hav[ing] to keep running it', because you actually want to keep it running.
I agree. I think PG addresses that issue when he says it's difficult for the market's and the founder's needs to coincide. That is, to find something that (A) you love to do, that (B) a market also loves. It's hard enough to find something you love; or to find something the market loves - to find both is not just twice, but squared as hard. It's easier to find those two things independently: find something the market loves, get rich; and then find something you love.
But if you can find both (and people have), it's GREAT.
I hear you and do understand pg's point. While the first part 'doing what you love' is really easy to do, one simply chooses it, the second part 'finding something the market loves' (which is the 'security' point of pg's essay) is basically out of your control. The only thing you can do to be happy about that 'market love' is decide what your reaction is, keep your expectations completely elastic and be able/willing to live within the constraints of 'the market' reaction. The problem comes when there are preconceived expectations of what the market should return, or a sense of being entitled to a level of success (that the market may not grace you with) which leads to unhappiness on that second point. But there is a solution, since you set your response to the market, its easy to reset, simply chose to be happy with what the return the market is giving you (ie. support your life with in those means, though it can be more difficult if you're supporting a family), and scale appropriately.
I like your model. You're seeing the 'doing love' as input, and the 'market love' as output from a function you can't control. I agree that "entitlement" can create unhappiness with that output.
Getting away from PG's essay, there could be options other than to accept that output - we could change the input, and not necessarily selling out our 'doing love' for 'market love'.
The 'doing love' could be a set (not a single thing). Some members of the set just being tweaks on a theme, others being entirely dissimilar themes. By experimenting with our set of 'doing loves', we might stumble on the one that also gives 'market love' - without compromise. Like a breakout novel, giving overnight success, overdecades.
>> And as anyone who runs their own business can tell you, that requires your complete attention.
I had a shareware business that footed the bills and this was not true in my case. There was a large number of people in the Association of Shareware Professionals trade group that were in a similar position. I'm not sure it's true of web apps either. I had tons of time to develop or twiddle my thumbs.
I had freedom. Security is tougher though, as I did eventually get squashed by Google/MS.
Apologies in advance for the snark but let me paraphrase:
"It's not necessary to give your startup your complete attention to run it. I treated my shareware business as a part time job. Mind you, other companies that could focus attention on their competing products drove me out of business."
When MS and firefox built pop up blockers into their browsers it became very hard to sell a pop up blocker. I'd be interested to see you move into this line of business now and explain why your efforts are best spent swimming upstream.
To paraphrase you: apologies for being a tool, but I can't help it. I bet you "know how to make Twitter scale," too. I love uninformed monday morning quarterbacks.
A full-time company would probably handle that scenario by evaluating the market and seeing how to leverage their investment. For example, if your pop-up blocker had any intelligence to it, one approach might involve building the equivalent of adblock for IE, which I suspect would sell about as well as a popup blocker pre-builtin. Then again, I'm not sure how much of a company one could expect to build around a simple pop-up blocker, so calling yourself a company is a bit of a stretch -- it's really just a hobby.
No need to apologize for being a tool, this is the Internet and it is assumed.
Actually, scaling twitter is a solved problem. There is a company in India called SMS GupShup that does the same thing as twitter, except they have 3 times the number of users and more SMS users. And they don't have downtime.
SMS GupShup's business and technology are very different from Twitter's. SMS GS is geared towards distributing SMS's, not displaying them on pages/open API's. That makes a huge difference.
"The main economic motives of startup founders seem to be freedom and security."
I would say that these are the economic motives for just about every human being. Economic "freedom" and "security" are often euphemisms for living a carefree life of luxury. Who wouldn't want that? Add "power" and you've got the economic motives for every money-grubbing scoundrel that ever existed. Everyone would love to get rich quick, it's just that startup founders looking to flip fast are willing to take more risks and sacrifices to attempt it.
A founder motive that I can appreciate is the desire to create great and interesting things that improve others' lives.
I'm getting a bit bored by this perceived dichotomy of funded vs. bootstrapped startups. They are simply two different kinds of companies, and they can perfectly well coexist in an industry.
Some startups can be profitable almost from day one, and need very little cash to get there; others need to do experiments for a much longer time, and could end-up having a useful technology but no revenue model. In the latter case it's only natural that someone will come along who could make use of the technology and simply acquire the company instead of spending even more money developing their own solution.
In many cases the companies in the latter group never have any significant chances of making a lot of money, and acquisition is really the only way for the founders to monetize on their work. Similarly, the companies in the former group could simply never grow enough to be interesting for acquisition -- we call them lifestyle businesses.
37signals and Carsonified are great examples of lifestyle businesses; Digg, Twitter, Zemanta, and even Google, are companies which would never happen if they have tried to bootstrap.
There's no question acquisitions are often botched. But you're
protected against the consequences of this if the acquirer is a
public co. I wouldn't advocate being acquired by a private co
except in exceptional circumstances.
For cash, or if the company's stock seemed a very good bet, and you were young (or rich) enough that you were willing to risk having no diversification.
Really? What about brlewis's statement: "You may want the co managed to maximize customer satisfaction for long-term stability (ala Craigslist), but a public acquirer will likely manage to maximize quarterly revenue"?
What a luxury and a pleasure it would be to have to decide, given a profitable web operation, whether to keep running it like a traditional small business or to get acquired for several hundred thousand dollars.
I have to disagree: founders of the most successful and admired companies stick around for long, long time. Neither of Brin, Page, Gates, Moore or Yang think there are more interesting activities than running their companies.
Maybe that's why there aren't many new googles around: entrepreneurs have "more interesting" activities in mind they need to make a quick $5M for.
I didn't say it was impossible that one's interests would coincide exactly with customers' demands, just unlikely. Of course it will happen occasionally, and those founders are obviously going to do particularly well.
Incidentally, though, Gates did just find that there was something more interesting to do.
I understand the point that PG is making here. But I think DHH might argue that it's possible to create a business that doesn't require an unreasonable amount of work and attention. The work could even be enjoyable and interesting long term and business could still manage to be a success.
Edit: I guess 37 signals is a good case study of this. They work 4 days a week and have had tremendous success. I have 0 experience running a real "business", but I have a hunch that you could build a successful one that doesn't require the amount of attention and work that PG is talking about.
Look at it from the perspective of the customer rather than the owner. When my apartment switches managers I see no difference. I am not forced to move to a different location, nor do I have people reordering my furniture or changing my lease agreement.
When Viaweb became yahoo store it's possible it got a lot more users, but I'd bet existing users weren't as happy anymore. They got shitty yahoo service.
Perhaps in this industry management companies just haven't gotten very good yet. More likely, the difference in scale breaks the analogy from the user's point of view.
They want enough money that (a) they don't have to worry about running out of money and (b) they can spend their time how they want. Running your own business offers neither.
Maybe you should have entitled this one "What's wrong with this country and how can I convince people it's a good thing?"
Some founders seemed to like running their companies and did OK while they were at it: There's Bill and Steve, of course. And Michael Dell. And Larry Ellison. And Jeff Bezos. And they guys from Sun and Ken Olsen at DEC, and Bill and Dave over at HP - yeah, almost every company that's really mattered in the IT world. If DHH want's to run with that crowd, or just run a good, healthy little business, then good for him.
On the other hand,"pump and dump" mentality you seem to favor is exactly the mindset of the multi-millionaires on wall street and in Detroit today who continue to line their pockets while their companies fail or go on the dole.
Really Paul, I know you VC guys have a short attention span (ugh, i mean, investment horizon), but it seems like you're starting to believe that what puts money in your pocket is by definition an absolute good.
i would rather have a different way to point out this typo, but, alas, i could not locate your email, pg. "to good to be true" -> "too good to be true"
What about sharing risks between startups?
You could set up a startup shares pool, in which a group of companies trade some of their stock for a share of the pool, so if some companies go under they could still receive some income from the pool.
Second prize is selling for enough that the interest funds a comfortable lifestyle, whether or not you want to continue to work.
First prize is being able to hang onto control so that you can use what you've built as a base to do still more.
"One disadvantage of living off the revenues of your company is that you have to keep running it."
that's an odd "disadvantage", Paul. It implies that running my company is something I don't want to do. Don't know about you, but I LOVE running my company.
With a typical salary at a typical programmer job, you can make enough money in every year to take several years time off. But meanwhile, taking time off tends to cause isolation, depression, and other problems, since modern social interactions are based around work. Making enough money to retire upfront seems needlessly suboptimal, as it makes it more difficult to do things, if you choose to avoid jobs thereafter. If you choose to work at jobs afterward, then making the money upfront simply isn't necessary.
Of course in Ancient Greece it would be optimal to not have a job, but in America it's a liability.
I don't understand the get-rich-quick mentality for making startups. It's illogical. Making a startup to accomplish a meaningful goal is interesting, but money per se isn't. Making lots of money to "be free" reduces to non-meaningful goals, no-goals centered around the rejection of much of what is worthwhile in life. It's better for people to have real, tangible goals and pursue them, which nearly always leads to work, even if said people already have "enough money."
If one needs time to contemplate, sure, take a few years off. But normally during such years, people who are healthy and challenging themselves will automatically start doing things interesting enough that they can convince someone to pay them for it. If you can't do this, then you've essentially proved the irrelevance of your work (or that you need to go into academia, if your work is too theoretical to earn money in the "normal" world.)
A strong argument for making a startup is when you want to accomplish something so ambitious that no job would let you tackle that task, simply because jobs have smaller scope.
Maybe there are other good arguments for startups, but people are very unclear when they throw a bunch of confusing messages about money out there, because increasing income doesn't make people much happier [1], and it's easy for people who live in their means to take years off from jobs, if that's the issue at hand.
Even if you want to never work again, there's a greater probability of success in taking a high paying, dull job and working hard for several years, than working on a startup. But many ambitious people would have a lot less pride in doing this, despite the higher probability of success. Again this indicates that startups are really about pride of ownership, pride of tackling new ideas, changing the world, etc, than money.
I guess that's why I don't play the lottery.