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I get the same error, although I have the directory. I do keep my iTunes library on another drive, though I can't imagine this is related.



Apparently it only works on unencrypted backups. Here's what I did to make it work: 1. quit itunes 2. go to the directory, temporarily rename the random-string directory that has your encrypted iPhone backup (e.g. add zzz to the beginning of the folder name) BE CAREFUL: make sure you can change it back 3. open itunes and deselect "encrypt iphone backup" 4. let it make an unencrypted backup. you'll then be able to use the iPhoneTracker program 5. when you're done playing, go back to itunes and reselect encryption 6. quit itunes 7. go back to the backup directory and delete the newly created, unencrypted random-strings folder 8. rename the old folder (from step 2) back to its original name

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I'm having issues deselecting "encrypt iphone backup". It's just grayed out. http://dl.dropbox.com/u/899753/Screen%20shot%202011-04-20%20... Anyone have any tips? I feel like I'm doing something stupid here but I can't seem to figure it out. Thanks Joe

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Usually this is related to Configuration Profiles installed on device. Go to Settings > General > Profiles to delete them. No need to delete Provisioning Profiles.

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Ahh, that's the problem. My law firm forces me to install a profile that encrypts the backup. Fair enough.

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