Yeah, at the time they got a lot of bad press for their abysmal support responses. Things like saying that their backup solution was not a backup solution, blaming the customer, etc etc.
Saying that people should have geographically diversified backups is like saying you should always read the T&Cs of every website you interact with. Yes, you definitely should. But many people would rather just trust the brand, and a trust broken is not easily fixed.
And understandably, that broken trust has a knock-on effect for other services in the same brand.
Saying that people should have geographically diversified backups is like saying you should always read the T&Cs of every website you interact with. Yes, you definitely should. But many people would rather just trust the brand, and a trust broken is not easily fixed.
And understandably, that broken trust has a knock-on effect for other services in the same brand.