At Sun we experienced a new metrics fad every other year. Once they tried to use bug report clearance rate, so a friend said "I'm going to code myself a minivan" at a meeting. That metric didn't last.
You have to have a great deal of sympathy for the management of software-heavy companies. They've no idea how to manage software development. Nobody really knows how to. It sucks. Oh, well, I suppose there is a way: mind the bottom line, do not over-hire, and have good managers of the old sort: the type that know how to keep tabs on their direct reports without being overbearing. Business schools won't go for that.
You have to have a great deal of sympathy for the management of software-heavy companies. They've no idea how to manage software development. Nobody really knows how to. It sucks. Oh, well, I suppose there is a way: mind the bottom line, do not over-hire, and have good managers of the old sort: the type that know how to keep tabs on their direct reports without being overbearing. Business schools won't go for that.