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I have used Namecheap's customer service (my fault entirely) and it has been super excellent. They usually have a turnaround time of a few hours and are 24X7.

They also have a forum where you can request for specific features - a couple of months back I posted requesting for account management pages to be made HTTPS.. and now they are. Dunno if the post made a difference.

However, their branding is stupid: I cant get my clients to register their domains on anything called "cheap" - especially corporate ones. I suggest gandi.net in that case.




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