Some of the better historic manufacturers that "made it" were known to have good managers go and visit the filthy masses on the factory floor and get a feel for what's going on. It was very valuable for me when I used to help with manufacturing testing. I always spent some time with the techs and the people on the floor assembling stuff. A lot of it was useless but a lot of it was worthwhile and we learned to trust each other better instead of the "eggheads upstairs" and the "jarheads downstairs" that seemed to be most prevalent there.
I think what you have done is similar to what is depicted in "The Goal" by Eliyahu M. Goldratt. The graphic novel depicts it in a more succinct manner.
