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Hm. That sounds like a process issue. Which is what SCRUM etc are part of. So its not process, but changing process will fix it? SCRUM + technical debt management is the cure? Then SCRUM was missing something.

I put the blame squarely on the process, whether its SCRUM or whatever.

Then SCRUM was missing something.

Scrum is missing a LOT of things, because it's very specifically intended to not be highly prescriptive. The whole idea is to iterate, use empirical feedback, and evolve your process to match your context.

Right near the beginning of the Scrum Guide it reads

Scrum is not a process, technique, or definitive method. Rather, it is a framework within which you can employ various processes and techniques. Scrum makes clear the relative efficacy of your product management and work techniques so that you can continuously improve the product, the team, and the working environment.

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