csears, founder here - could not agree more with your comments.
1. we learnt early to make user feedback easy (and immediately actionable) - they can quickly "like", "mute" and "spam". Or go more granular if needed.
2. This is an insightful comment. A few of our early users gave us similar feedback, and we've been hard at work. We'll soon be releasing a mode that takes an incident signal from your incident management tool such as PagerDuty or even Slack (often people create a Slack workspace per incident), and constructs a report around it.
3&4 are good points as well. Don't disagree about enrichment, just need to stage things.
