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I'm still a bit surprised they're not offering a paid support tier. That'd still suck for non-commercial extensions, but at least help with the "extension filtering is killing our business!" cases.

I'm afraid is more complicated than that. If they were to add non-mandatory paid support, any time someone were at risk of losing its extension would feel/believe it's an extortion scheme to force him to pay for support (whether that's true or not).

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