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I can confirm. I worked for AWS and we always waived all fees when people made mistake like this. Many thousands of dollars.

We also asked them to summarize what happened so we can think how to help other users not to make the same mistake in future.



I wish people would stop saying people "always" have fees waived. It's absoloutely not true.

I had a personal project, where I wanted to occasionally do short but highly parallel jobs. Once my scripts didn't close everything down correctly and a week later I had spent £600. That's a lot of money to me personally. I asked politely and it was never refunded.


You are right. We were responsible only for one service out of hundreds. Different teams have probably different rules.




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