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There are a lot of people responding so I will answer it this way for visibility.

I HAVE NO PROBLEM with Netflix reducing video quality. What I do have a problem with is Netflix KEEPING THE PRICE THE SAME.

If my local gym chain (Gyms4You) can freeze memberships for EVERYONE and not price it in than Netflix can atleast do the same regarding the "premium" plan.

I understand that this is an unprecented crisis, but that doesn't mean we don't have to follow the rules which we are able to follow without risking our health and well being.

You are free to cancel your Netflix subscription or take less quality plan, Netflix is not doing this because of their backend, They are doing it because ISP requested them. Alternative would be something like ISPs throttling Netflix themselves.

Before ranting on HN, repeating the same point that's made 50 times in this discussion, how about giving Netflix time to respond?

The operations department won't have had the authority to give a €4 refund to everyone overnight (in Europe). They're probably working from home. See what happens i a few days time.

Defending Netflix here is asinine. They have handled this communication poorly, plain and simple. All they had to do was acknowledge that cutting bitrates might raise concerns about the quality of the service and the amount they charge and that they would look into it.

This is a brand image issue and is exactly the type of issue that should escalate quickly to the CEO if necessary.

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