I HAVE NO PROBLEM with Netflix reducing video quality. What I do have a problem with is Netflix KEEPING THE PRICE THE SAME.
If my local gym chain (Gyms4You) can freeze memberships for EVERYONE and not price it in than Netflix can atleast do the same regarding the "premium" plan.
I understand that this is an unprecented crisis, but that doesn't mean we don't have to follow the rules which we are able to follow without risking our health and well being.
The operations department won't have had the authority to give a €4 refund to everyone overnight (in Europe). They're probably working from home. See what happens i a few days time.
This is a brand image issue and is exactly the type of issue that should escalate quickly to the CEO if necessary.