Although it's funny how my perspective on this has changed over time:
Once, I would just be delighted that I could get a company to accept a return and not eat my money for their fuck-up.
Now I take that for granted, and I demand that they come take care of the logistics of removing it from my home as well, because I have 0% intention of paying for your shipping fuck-up with my time. If you expect me to go stand on line at the UPS store to return an item I shouldn't be dealing with, I should be able to send you an invoice for my hourly rate.
Although it's funny how my perspective on this has changed over time:
Once, I would just be delighted that I could get a company to accept a return and not eat my money for their fuck-up.
Now I take that for granted, and I demand that they come take care of the logistics of removing it from my home as well, because I have 0% intention of paying for your shipping fuck-up with my time. If you expect me to go stand on line at the UPS store to return an item I shouldn't be dealing with, I should be able to send you an invoice for my hourly rate.