Plaid works great and we’ve ran into next to no issues with customers linking Plaid
It depends on your customers, too.
If you're targeting consumers, Plaid's integration works far better than if you're targeting business bank accounts.
If your company is ONLY supporting Plaid then your issue is that your smarter customers are leaving.
Any organization that asks for your personal password is nefariously normalizing this behavior and building complacency in consumers to trust anyone with their private information.
Worth noting I don’t work for a financial services company so the use case is likely very different than the services you’re discussing.
Apologies if I came off strong, it appears I may be a one-off consumer as opposed to mainstream.