Google has a permanent demotion applied to a site I've run since 1996: http://onlineslangdictionary.com/ . I estimate that my traffic would be 2.5x - 3x what it is now, were the demotion not in place.
These demotions are hidden, permanent, and cannot be appealed. Moreover, these demotions can be performed by hand internally within Google - for whatever reason they choose, or for no reason at all. That is to say, some demotions are manual and not automated.
I have never been officially notified that the demotion exists, in any of Google's available tools or any other way. However, a Google employee checked the internal status of my website and there is, indeed, a permanent demotion in place.
There is no reason for my site to be demoted. This demotion was put in place while Matt Cutts was the head of the web spam team. I asked him about it here on HN, and he lied about it. (I know he lied because of my communication with the Google employee.) You can read my thread with Matt here: https://news.ycombinator.com/item?id=5408087 .
I'd like to make the email chain between the Google employee and I public. But I don't want to ruin someone's career / life, just because they did the right thing and told me about the penalty.
So... I don't know what to do. Thoughts?
A Google demotion looks different. What do you expect? Ranking on the first page for every slang word?
More details follow. But whether my metaphor is apt or not doesn't eliminate the fact that a Google employee informed me about the demotion.
The following is a FAQ taken from the page on my website about the demotion. It's written for a general audience.
Q: I just did a Google search and your site appeared in the first few results. Does that mean that the penalty has been removed?
"Google Juice" is an informal term for how favorably Google views a website and pages on that website. There are a lot of factors that go into how much juice websites and pages earn.
Every time you do a search, Google's algorithms evaluate every page on the web to decide how relevant each page is to your query - how much Google Juice each of the pages has for your query. Then they show the search results, which are ordered by the amount of Google Juice each page has.
What the penalty does is subtract an amount of Google Juice from every page on this site. But whether that means we appear 1st, 2nd, or 307th in the search results depends on how much juice each of the other pages on the web have for your query.
You could think of it as a foot race. The penalty doesn't work as in: however you finish in the race, Google will drop you down by 9 places. It works as in: Google attaches a 20 pound weight to your foot, and whether that means you finish 1st or 307th depends on how good the other runners are.
So sometimes pages from this site appear towards the top of search results. That just means that those specific pages have enough Google Juice - and other pages on the web have so little Google Juice - that even with the penalty, we can appear towards the top. But overall, the penalty drags our pages down far enough that we would get about three times as many visitors if the penalty weren't in place.
That said, I agree that penalties/demotions seem to have a somewhat dampening effect, e.g. resulting in the previously unmodified rank but times 0.2 or whatever.
However, penalties should not last 13 years if the causes have been fixed. What did said Google employee tell you about your case?
edit: also, there is a way to submit a reconsideration request. Have you tried that?
True. I wanted the text to be immediately understandable by non-technical people. I'm on like revision 3,194 of the text. :) Any suggestions for improvement are welcome.
Also, there is a way to submit a reinclusion request. Have you tried that?
Yes, several times.
However, penalties should not last 13 years if the causes have been fixed.
They shouldn't. But in this case, it has lasted that long. It's a manual penalty turned on by a Google employee. The only way to get rid of the penalty is for them to (manually) turn it off.
What did said Google employee tell you about your case?
That there's nothing I can do.
If you're a Google employee, I'd love to discuss this with you! My email address is firstname.lastname@example.org .
I'm a little unclear on that. Matt specifically mentioned two active penalties.
Matt said that there was an automated penalty due to advertising on my site. Following this, I removed all advertising from the site. My site's ranking did not change, nor did traffic referred by Google searches. Why is that? If there's nothing I need to do for the site, why have those metrics not changed?
Matt also said that there was an automated Panda penalty against my site. Following this, I removed all citations from the site. My site's ranking did not change, nor did traffic referred by Google searches. Same questions as above: Why is that? If there's nothing I need to do for the site, why have those metrics not changed?
What did the prior manual penalty against my site that Matt mentioned have to do with Web Build Pages / Jim Boykin? I had never even heard of them. What specifically was that manual penalty? I have seen no evidence in ranking and in traffic referred by Google searches to ever indicate that this penalty existed. Furthermore, I was never informed by Google via any mechanism that there was a manual penalty against my site. Why is that?
Have Google employees ever been able to apply demotions, penalties, or any mechanism whatsoever to drop a website's positions in Google SERPs, in a way that the website owner is never made aware of it?
Has that ever been done to my site, The Online Slang Dictionary?
Thanks very much for your input.
> Have Google employees ever been able to apply demotions, penalties, or any mechanism whatsoever to drop a website's positions in Google SERPs, in a way that the website owner is never made aware of it?
should have read, in part,
> Have Google employees ever been able to manually apply...
In it he admits that the site is being penalized for having prominent ads above the fold.
90% or more of Google’s revenue comes from presenting prominent ads above the fold.
How is demoting the organic results of sites that use the same business model that it does not the epitome of anti-competitive behavior?
Yep. And so I removed all advertising from the site for months.
There was absolutely no change in ranking.
Matt Cutts also wrote, "Your site is also affected by our Panda algorithm..."
My website had citations of slang use. By definition citations are 'duplicate content' since they also exist somewhere else.
So I removed all citations from the site for months.
The 3 claims Matt Cutts made were:
1. "...the only manual webspam action I see regarding onlineslangdictionary.com is from several years ago (are you familiar with a company called Web Build Pages or someone named Jim Boykin?)..." Wrong. I've never heard of him or his company, I've never worked with anyone involved with SEO, and there was never a change in ranking / site traffic that would suggest that my site had a penalty. Given the very very dim view of SEO practitioners among technically savvy people, I can only assume that his implication ("are you familiar with") was designed to discredit me here.
2. "You're affected by a couple algorithms in our general web ranking. The first is our page layout algorithm... your site has much more prominent ads above the fold compared to Urban Dictionary." Wrong. (As above, I removed all advertising from the site.)
3. "Your site is also affected by our Panda algorithm." Wrong. (As above, I removed all citations from the site.)
I can't say that anything Matt Cutts told me was truthful.
However, Google search is acting on behalf of the users, trying to find them the result that brings them the most value. And everything else equal, that is the one without ads above the fold.
I don't expect special treatment. All I want is for the demotion to be removed so that I can compete with the rest of the web on a level playing field.
This sort of thing is why we have courts.
I wish I had the money to pursue that.