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It’s practically from another era at this point, but on this topic I cannot recommend enough Time Management for Systems Administrators[1].

Ops Engineers have the Firefighter-Maker-Manager dilemma to contend with. The techniques to balance reactive work with planned work adapts well to SWEs in open offices with too many meetings.

[1] http://shop.oreilly.com/product/9780596007836.do




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