I suspect the drivers are given an impossible number of packages to deliver, and there’s a misalignment of incentives where everyone is better off pretending they delivered the package on time. It’s not hard to imagine how this situation would arise when the delivery company is also the merchant, and there’s a command from on high for everyone to get one-day delivery. If the package is marked as delivered, everyone up the chain makes their numbers. @bezos, are you paying attention?
Packages delivered by USPS, the country's national mail carrier, are often marked as delivered 1-2 days before they are actually delivered.
The first couple of times this happened to me, I stepped outside after seeing the delivery notification from Amazon, and got worried that someone had taken the package. But now I know it's a common issue due to the way USPS collects and displays data:
Anecdote time. A few weeks after moving here, someone rang every single apartment buzzer one-by-one at 2:30AM. AM!! I assumed the first was a mistake. The second made me get up. By the third, I was angrily making my way to the callbox. Before I could answer, I heard my neighbor angrily screaming into the phone. Turns out, it was an Amazon delivery driver who clearly had no way to make a delivery at that hour. I suspect they did the mark as delivered “trick”.
That wasn’t the only time this happened since I moved here either. It happened again but this time at 6:00AM. I was expecting a package that day, but certainly not at that hour.
I’m not angry at those delivery drivers. Their job has unrealistic expectations and low pay. What does anger me is how Amazon is abusing the worker pool to the point where people need to behave poorly to accomplish their jobs. It’s pushing Amazon’s inability to deliver onto society. That is pushing the limits of what is acceptable to the point where I’ve recently started reconsidering purchasing from Amazon anytime I shop online.
I agree with you about performance metrics being gamed, wouldn't surprise me.
I don't always get these pictures so I suspect it is Amazon spot checking their delivery people.